At Doozie, we understand that travel plans can change. This Refund and Cancellation Policy outlines how cancellations and refunds are handled for bookings made through our platform.

1. General Policy

Each experience or attraction listed on our platform may have its own specific cancellation and refund terms. Please review these terms carefully before booking.

2. Cancellations by Customers

You may request to cancel your booking by contacting our support team at support@mydoozie.com. The eligibility for a refund depends on the cancellation terms of the specific service provider.

3. Non-Refundable Bookings

Some experiences may be marked as non-refundable. In these cases, no refund will be issued regardless of the reason for cancellation.

4. Cancellations by Doozie or Service Providers

If a booking is cancelled by Doozie or the service provider due to unforeseen circumstances (e.g., weather, safety concerns, or operational issues), customers will be notified and may be eligible for a full refund or rescheduling.

5. Refund Process

Approved refunds will be processed and credited to the original payment method within 7–14 business days, depending on your bank or payment provider.

6. Modifications

If you wish to modify your booking (change dates, names, etc.), please contact us as soon as possible. Modifications are subject to availability and the provider’s policies.

7. Contact Us

For any questions about this policy or to request a cancellation, please contact our support team at support@mydoozie.com.